Welcome to the Clarivate Service Request Portal. By accessing or using any part of the site, you agree that you are subject to and will comply with the applicable terms set forth at, as updated by us from time to time. Any services you may request shall be governed by the terms and conditions of the mutually-executed agreement between your organization and us (the “Agreement”). In the event of any conflict, the Agreement shall take precedence over these Terms of Use.

You may use the Service Request Portal to request that Clarivate provide you with services in accordance with the Agreement (a “Service Request”). Any Service Request you provide to us via the Service Request Portal shall constitute a binding order for the services. We may refuse to accept the Service Request where

  1. it is incomplete and/or not requested using the correct form,
  2. for a service/activity that is not contemplated by the Agreement,
  3. you do not have an Agreement with us.
Do not use the Service Portal for any requests for services that are subject to export control, special handling, regulatory approval and/or license requirements. We reserve the right to restrict access, remove and/or modify any material which in our reasonable opinion may give rise to a breach of these Terms of Use.

In the event of any questions or concerns, please contact us at

Last updated: August 2021